Understand the operating model
Define users, channels, outcomes and required integration points.
Connected payment, technology and operating services
Ten practical services—from bill payment and collection to gateways, hosting, contact centres, AI and custom software—shaped around how your organisation operates.
CashMisr services
10
Services
Ten connected capabilities. One accountable partner.
Start with one service or combine several into a connected operating model designed around your channels, teams and customers.
CashMisr solution
Bill Payment
Give customers one fast, clear point for settling their everyday bills.
We connect your operation to multiple payment channels for utilities, telecoms, education and more, with immediate confirmation and an operational record your teams can follow.
What the service covers
- Multiple channels across the app and POS
- Clear confirmation and receipt for every transaction
- Real-time movement and balance visibility
- Service configuration around your operating model
CashMisr solution
Cash Collection
Structured field and digital collection from receipt through settlement and reporting.
We design a traceable collection journey for agents, branches and merchants, with clear access levels and timely reporting that reduce manual work and support faster reconciliation.
What the service covers
- Agent and collection-point management
- Traceability from source to settlement
- Reporting, reconciliation and access control
- Integration with enterprise systems when required
CashMisr solution
Rewards Cash-Out & Delivery
Turn rewards and loyalty points into redeemable value with controlled fulfilment.
We help loyalty and incentive programmes execute payout or delivery through a documented journey covering verification, scheduling, handover and proof of completion under the client’s controls.
What the service covers
- Convert points and rewards into fulfilment orders
- Beneficiary verification before handover
- Schedule and order-status management
- Reviewable delivery and settlement reporting
CashMisr solution
SMS Gateway
A dependable gateway for operational messages, alerts, campaigns and verification codes.
Connect your systems to an SMS channel for notifications, verification, follow-up and campaigns through a scalable interface or technical integration.
What the service covers
- Individual, bulk and automated messages
- API integration with systems and applications
- Verification codes and transaction alerts
- Delivery reporting and campaign management
CashMisr solution
Payment Portals & Gateways
Secure, flexible digital acceptance across your current and future sales channels.
We provide and configure payment portals and gateways for websites, apps and payment links, with integration support and a smooth checkout journey aligned to your business model.
What the service covers
- Website, app and sales-channel integration
- Simple, responsive checkout journeys
- Clear transaction and settlement reporting
- Support aligning security and PCI DSS requirements
CashMisr solution
CRM & ERP Systems
Connected systems that give teams one view of customers, resources and operations.
We provide and tailor CRM and ERP solutions that unify sales, customer service, inventory, operations and reporting while connecting to existing systems.
What the service covers
- Customer, sales and after-sales management
- Inventory, resources and workflow control
- Tailored dashboards and reporting
- Configuration, integration and team training
CashMisr solution
Managed Hosting
Managed hosting for systems, websites and services that need continuous oversight.
We provide secure managed environments with configuration, backup, monitoring and support, sized around workload and operating requirements.
What the service covers
- Server and environment configuration
- Availability, performance and alert monitoring
- Agreed backup and recovery arrangements
- Technical support and capacity growth as needed
CashMisr solution
Call-Centre Solutions
Integrated systems, training and operations that improve service from the first contact.
We help select the contact-centre platform, configure call journeys and reporting, train teams, and support operations and quality within the agreed scope.
What the service covers
- Telephony and call-distribution systems
- Service reporting and performance indicators
- Agent and supervisor training
- Operations, quality and improvement support
CashMisr solution
AI Integration
Move AI from an idea to a practical, measurable integration.
We review operations, identify suitable opportunities for automation, analytics and assistants, then help build integrations with the necessary human and security controls.
What the service covers
- Use-case analysis and prioritisation
- Assistants and workflow automation
- Integration with current data and systems
- Testing, human controls and outcome measurement
CashMisr solution
Systems & App Development
Custom software built around your operation and connected to your ecosystem.
From requirements and user experience to engineering, integration, testing and support, we build maintainable websites, systems and applications that can grow with the business.
What the service covers
- Requirements analysis and experience design
- Web, mobile and internal-system development
- APIs and systems integration
- Testing, launch, maintenance and support
How we partner
From understood requirements to stable, scalable operations
A clear path that connects requirements, design, integration and the operating experience before launch.
Design the solution
Document journeys, access levels, reporting and the agreed service scope.
Integrate and test
Configure systems and applications, then validate readiness and usability.
Launch and improve
Support go-live and follow up on feedback and improvement opportunities within scope.